Keela Customer Care

From personalized training videos to help articles, live tutorials, live chat, optional phone support, and a two-business-hour turnaround time on support tickets, our Customer Care team are here to support you every step of the way.

The Customer Care Approach

Knowledge Base & Continued Learning

Access our industry-leading vault of instructional articles, training videos, and Carelabs webinars.

Instruction Articles

Explore over 350 easy to read articles that detail the inner workings of your Keela system.

Training Videos

Prefer visual or auditory learning? Watch and listen to the videos that pair with our instruction articles.

CareLabs

Come and learn from our Keela experts and industry leaders about a wide range of topics.

Customer Care Packages

Choose between two support and training options for your Keela Journey.

Standard Care

$0
/mo

Included in every Keela plan.

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Unlimited Email Support
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Online Knowledge Base
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Training Videos
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Keela U
ONBOARD TO KEELA

Meet the Customer Care Team

As advocates, best friends, and coaches our team puts the care in customer care. Maybe that's why they hold a 98% Satisfaction Rating?!

Stefania Bracho Liberatore

Customer Care Team Lead

Josh Cheng

Senior Professional Services Specialist

Amanda Aubé

Senior Customer Support Specialist

“Thanks for looking after us so well.”

There are very few companies I have come across that value each and every client and their needs with the same care and attention the way Keela does. One of the standouts for me is the personalised videos that are created in response to some of my questions.

Sue Liptrott, Executive Officer
Iris Foundation

Your Journey To Success Begins Here